Proactively advancing patient experiences, Chan Soon-Shiong Medical Center at Windber is introducing an intuitive registration solution called Queue that both offers real-time registration monitoring and works to reduce patient wait-times.
Placed throughout registration areas, Queue multi-touch displays provide a modern registration experience by securely and efficiently collecting patient information. After signing in using Queue, patients can monitor their wait-time via digital displays in waiting areas. Using Queue, Chan Soon-Shiong Medical Center at Windber will manage the registration process efficiently in one central location.
“The addition of Queue to our registration process is a natural next step in our ongoing effort to create the best patient experience possible,” said Jason Kaminsky, director of revenue cycle/compliance at Windber Medical Center. “In seconds, the simple Queue multi-touch display conveniently collects the information needed, streamlining the registration process so patients spend less time in the waiting room and more time with their care team.”
Patients spend an average of 22 minutes waiting to see a healthcare provider, according to a survey of 2.4 million patients by Press Ganey Associates. The same report found patient satisfaction dropped significantly with each five minutes of waiting time. Queue’s streamlined processes and advanced analytics platform have been shown to reduce wait-times by as much as 80 percent in some hospitals.
“Queue was designed to foster better healthcare experiences for patients,” said Sean Lane, Co-Founder and CEO of CrossChx. “Patients who visit Windber Medical Center can be assured their provider values every part of its patients’ medical experience, from check-in to check-out.”
About Windber Medical Center
Founded in 1906, Windber Medical Center (WMC) is an independent, non-profit acute care hospital in northern Somerset County, bordering Cambria County. The 54-bed hospital shares a campus and collaborates with Chan Soon-Shiong Institute of Molecular Medicine at Windber (CSSIMMW), a private, non-profit biomedical research center. With more than 450 employees, WMC is the fourth largest employer in Somerset County. WMC’s mission is to provide excellence in personalized, quality health care services through innovation, research and education in response to community needs. For more information visit www.windbercare.org.
About CrossChx
CrossChx is the leader in identity resolution for smarter healthcare. CrossChx creates a universal patient ID to organize healthcare data and enable a new breed of innovative applications, such as Queue, the modern solution for patient registration. The company’s groundbreaking product, SafeChx, established the standard for safe, reliable patient access with more than 300 signed health systems nationwide. CrossChx has resolved nearly 40 million patient identities to date. For more information, visit www.crosschx.com.