Strategic Healthcare Programs (SHP) has announced their award recipients for the 2021 calendar year. Windber Home Health has been recognized as a “Premier Performer” for achieving an overall patient satisfaction score that ranked in the top 5% of all eligible SHP clients. Windber Hospice has been recognized as a “Superior Performer” for achieving an overall family satisfaction score that ranked in the top 20% of all eligible SHP clients.
The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients and hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care.
The 2021 award recipients were determined by reviewing and ranking the overall HHCAHPS survey satisfaction score for more than 2,500 home health providers and the overall CAHPS Hospice survey satisfaction score for more than 1,000 hospice providers. With the largest HHCAHPS benchmark and CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize home health organizations that have made patient satisfaction a priority and hospice organizations that have made family and caregiver satisfaction a priority.
“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients,” said Rob Paulsson, President of SHP.
The Windber Home Health staff is very proud to achieve this honor for the second time. They were first recognized in 2019 as a ‘Premier Performer.’
Director of Home Health Sara Bahorik, RN said, “Our home health team is truly the most dedicated and compassionate group of people that I have ever had the pleasure of working with. Our nurses, therapists, and aides go above and beyond for their patients and genuinely care about their health and recovery. To be so highly recognized by our patients for the care we give is an absolute honor.”
The Windber Hospice staff is very honored to achieve this designation for the first time.
Director of Hospice Ginger Taylor, RN said, “This honor is a tribute to the care given by each person on our Windber Hospice team. Every member of our staff goes above and beyond to provide the best care for our hospice patients on a daily basis. Knowing that we have made a difference in the lives of our patients and families and also provided the support that helped families through the loss of their loved one is the greatest honor we can receive.”
These awards are based solely on patient and family/caregiver input, which is a true measure of the care that home health and hospice nurses provide. Windber Home Health and Windber Hospice strive to care for patients in a manner that goes above and beyond expectations.
Read more about the SHPBest awards program, including methodology and recipient lists at www.shpdata.com/home-health/shpbest-hhcahps and www.shpdata.com/hospice/shpbest-cahps-hospice.
About Chan Soon-Shiong Medical Center at Windber
Founded in 1906, Chan Soon-Shiong Medical Center at Windber (CSSMCW) is an independent, non-profit acute care hospital in northern Somerset County, bordering Cambria County. The 54-bed hospital shares a campus and collaborates with Chan Soon-Shiong Institute of Molecular Medicine at Windber (CSSIMMW), a private, non-profit biomedical research center. With more than 450 employees, CSSMCW is the fourth largest employer in Somerset County. CSSMCW’s mission is to provide excellence in personalized, quality health care services through innovation, research and education in response to community needs. For more information visit www.windbercare.org.
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